Below are testimonials shared by families we have cared for.
"Your people made everything so easy to arrange. I had never arranged a funeral before and really had no idea where to start and nothing was a problem for your staff."
"Great service, and caring patient personal. From the time they picked up my dad to the contact from Chaim and Barbara after. Everything explained in detail. Couldn't ask for anything better. Many thanks "
"The caring nature of the service. Their ability to understand and follow our wishes. They were happy and smiled. They offered advice and support."
"Very prompt, informative, professional, as well as accommodating and compassionate."
"Friendly, responsive and supportive staff. Genea was on a journey with us with our parents through difficult times in Covid and Cyclone Gabrielle. She was a big part of that time."
"The compassion, support and knowledge about every aspect on the funeral procedures. Taking into account our large family and all our many wishes and advising us what to do. The outstanding help in getting videos prepared from 4 family members who are overseas was just so amazing. It's like they were with us. Our mother looked absolutely beautiful after being through a tough month before her death. All the staff were just wonderful and I would recommend them very highly."
"Everything was to the highest standard and care, that we have experienced."
"We felt completely catered for and Donna went out of her way to accomodate our wishes. A huge thank you."
"I couldn't fault the amazing service our family received from Hope and Sons when our mother passed away. Firstly my call to Hope and Sons after hours number the gentleman I dealt with was very sympathetic and understanding and put me at ease. Johanna the Funeral Director made us feel so comfortable during our time of grief, she assisted us with the planning of the funeral programme, the Requiem Mass and the burial. Everything was seamless."
"Efficiently, personally, rest easy, nothing a problem, friendly, professional. Everybody we dealt with was just wonderful. Everybody made a really tough period in our lives free and easy."
"Your staff were friendly, helpful, kind, understanding, caring, always there for us - just a pleasure to deal with and nothing was ever a bother. We felt so comfortable leaving my mum in your care."
"I don't have words to describe how thankful we are for what Genea did for us, we are all very impressed with her warmth, professionalism, empathy, caring for us in this difficult time. From the moment Genea entered the Hospice with Chris and I looked at her eyes and saw her smile I knew our loved one was going to be with the best person looking after her. I will recommend you and Hope and Sons always."
"Everyone we dealt with - Chaim and Donna mainly, but also Robyn, Mel and Joanna - was helpful, respectful and empathic. We couldn’t have ask for better. Thank you."
"The staff are very friendly and helpful and make losing your loved one alot easier, by opening when it suited us etc, Genea went above and beyond with our recent loss of our much loved Great Auntie. She was very professional and made every effort to make her last wishes happen, to the point of even re-dressing her in the clothing June wished to be buried in. This was very much appreciated. I cannot thank Genea enough for all of her efforts... She does very well in her job. Thank you Genea once again."
"The whole atmosphere from beginning to end is so calm & relaxing, makes things much easier."
"I found Hope & Sons Funeral Directors, very understanding and respectful of my needs with sorting out, the arrangements for mum's funeral. They explained exactly everything they were going to do when they came to get mum from the Little Sisters. Jodie and Melanie, I cannot thank you both enough for all your support you gave me."
"Helpful, friendly compassionate staff. Super organised and responded quickly to any questions."
"Able to accommodate any request in short timeframe, with 3 family members all out of town. We felt supported and confident about the funeral arrangements through a tough time - Thanks so much Genea. "
"Excellent experience with the funeral director. Her advice proved very valuable. The funeral was very well organised."
"Hope and Sons were kind, considerate, caring and compassionate every step of the way. Their professionalism made a difficult situation so much more bearable."
"Very easy to deal with all worry taken away and very professional and approachable and available."
"The team made us feel so welcomed and loved especially Genea and the driver that transported mum to the church on the Friday night, he made my daughter very comfortable the ride there. All the staff were very accommodating to our families needs and for that we are very grateful."
"The amazing empathy and understanding form Nicky and the whole team. This was my first experience of sudden death, and I had no idea what was going to happen next or what I needed to do. Hopes took it all into their hands, advised me when I needed advice. Thank you so much. Forever grateful for your support, caring and advice."
"Johanna did an amazing job of guiding us through and coordinating the process. The embalmers made Mum look so beautiful and peaceful, the presentation of the funeral program was exceptional and well beyond expectation. The service was a beautiful and a fitting tribute to Mum and the after service reception was also ideal. Such a great team of professionals who really made our difficult time easier. Thanks so much for your care and dedication."
"The funeral director was very sympathetic to our wishes and we got exactly the funeral we wanted. Also the kowhai room was fantastic for farewelling Dad as a family."
"They were all extremely kind and understand and very respectful towards my mums wishes and they listened to us."
"Very friendly and sympathetic to my needs in arranging the funeral. The hard work in organising the service was taken away which gave me more time to arrange travel and family. "
"All the staff were lovely and felt like everything was taken care of by them which was nice when it’s hard to sort these things yourself at a tough time, also plenty of communication was provided about what was to happen when etc."
"The staff work tirelessly to meet your every need. They are efficient, flexible, kind, & sympathetic to everyone’s requirements and do a simply amazing job under such circumstances."
"A great level of caring service in a really difficult time. The Hope team were first rate and provided wonderfully for our sister"
"Our Funeral Director was a perfect match for our family. Her compatibility allowed us to be ourselves and gave us confidence that we could do things our way. She was always contactable, took care of all the paper work, and left our family the space to grieve."
"The overall service from beginning to end was done respectfully and everything we wanted done was done."
"Johanna and her team organised everything so well, enabling us to focus on the passing and our memories rather than the logistics. It did make a tremendous difference to our family that we were being looked after by someone with genuine integrity and compassion. Johanna was so professional, considerate and comforting. From the moment Norman called Johanna to arrange his funeral he knew he was in good hands. The Hope and Sons team supported us from the first moment initiating a thoughtful gesture of a pink camellia flower left on the bed."
"From the start to the end of the funeral organisation for our Mum. Melanie was caring, warm, informative and just made the whole process easy for us."